проблема стим

Восстанавливаю свой акк стим на почту приходит

Спойлер

This is an automated message generated by Steam account administration to help you reset your Steam password.

Please enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):

4B7FD

далее ввожу этот код, еще надо секретный ОТВЕТ хотя я его не ставил и не знаю!!! Далее пишет Ваш пароль не был изменен. Либо вы не правильно ввели код подтверждения либо новый пароль не годен.
начал заново, код подтверждения приходит всегда одинаковый что делать? и можно ли узнать секретный ответ
P.S акк личный, недавно повесили красную табличку! подал на востонавления после чего мне написали

Спойлер

Здравствуйте, Сергей.

Сотрудник поддержки ответил на ваш вопрос:

Hello Сергей,

Thank you for contacting Steam Support.

I have reset your account password and sent the new login information in a separate email. Please login to the account using the new password.

Note: The new password consists of all numbers.

Once logged in, please change your password, your secret question, and validate your email address. This will ensure that you will be able to use the Steam account recovery tool in the future to save time if you need to reset your password. This process is outlined here:

Title: Resetting an Account Password and Secret Question
Link:

Your new Secret Question will be set to "What did customer service reset your password to?"

The answer to the Secret Question is the new password that we have sent to you as mentioned above. You’ll find instructions on how to change your secret question at the link referenced above.

For security reasons, password resets prevent the account from trading for a period of time. If you change the password while logged into the Steam Client, your ability to trade will not be affected.

If you do not receive the email and you are running a Spam filter, check and make sure the email is not being filtered as spam.

Note:

Our records show that you received a number of items/gifts that were stolen from hijacked Steam accounts. We have removed all of these items/gifts from your account. Any items/gifts that were obtained by trading stolen ones have also been removed.

To avoid receiving stolen items/gifts, please refrain from purchasing items/gifts directly from other users, especially when offered lower than market price or bulk quantities. Additionally, do not accept items or gifts for free from unknown users.

Please consider Community Market and official Dota 2 and TF2 item stores as safe alternatives for item purchases in the future:

Community Market:
http://steamcommunity.com/market/

Dota 2 Store:
http://www.dota2.com/store/

Team Fortress 2 Store:
http://store.teamfortress.com/

Please do not accept stolen items/gifts or the account may be permanently banned from Steam Trades.

помогайте!

 

логин вида фвфвфв@домен?

 

да

 

все разобрался оказывается сняли табличку и пароль новый установили